Consultation

PCMI works with big and small organizations as they strive to offer their consumers the best service, products, and programs possible. PCMI uses an outcomes approach to all of our consultation projects. That is, we help you identify the outcomes you want and then work to establish the most effective way to reach those outcomes. There is no "cookie cutter" approach on our part. We recognize and respect that every organization or group exists in a unique environment that has impact on how efforts will unfold.

Perhaps one of our strongest attributes as consultants is our neutral stance related to policy issues. PCMI does not have an agenda or philosophical orientation that biases our opinion before starting work. This is one of the reasons we are often called upon to help organizations and group deal with sensitive and sometimes volatile issues. Our customers know they can rely on us to achieve results.

Below is a partial list of the kinds of projects on which we’ve worked with a range of human service organizations and systems.

Needs assessments to identify:

• Training/professional development needs of personnel
• Current organizational culture and desired cultural change
• Occupational stressors and employees’ capacity in dealing with stress
• Employee satisfaction
• Current organizational culture and desired cultural change
• Occupational stressors and employees’ capacity in dealing with stress
• Employee satisfaction'

Planning:

• Strategic planning
• Program planning
• Venture start-up planning
• Demonstration models
• Organizational change

Evaluations related to:

• Program/service effectiveness
• Training effectiveness
• Timeliness of service delivery
• Quality of service delivery
• Consumer satisfaction with services and programs